Passport to the Gemba - Health Care - eBook (.pdf) - English
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The first step to better healthcare is figuring out how you are doing now and what is holding you back from providing excellent care.
Take the lead and start today, uncovering your true potential for improvement. For each of your work processes, the passport hands you the observation skills and right questions to ask, for optimal discovery and learning.
It will help you and your colleagues “Learn to see improvement” on the “Gemba”*.
With this e-book, you can start working directly in your workplace to solve the real problems that you, your team and your patients are facing.
* Gemba is Japanese for the actual place, where the value is added; the workplace